An update regarding our office procedures


August 7, 2020 by Todd

We have some news regarding office opening hours and how you will be able to interact with us.

Social distancing

We continue to implement social distancing measures. Todd is mainly working from home, and admin staff are working from the office.

Office opening hours

From Monday 10 August 2020, our office will be staffed on Mondays, Wednesdays and Fridays from 9am until 5pm. Todd will continue to check emails and messages remotely on Tuesdays and Thursdays.

How we are scheduling appointments

We continue to listen to ongoing government advice regarding appropriate responses to COVID-19.

Currently, appointments are being conducted mainly via Microsoft Teams ( When an appointment is made, you will be sent an email which contains a link to the Microsoft Teams meeting. Just click on the link to go to the appointment page. More information will be provided at the time of the appointment being made.

If Microsoft Teams is not appropriate, the next preference is for appointments to be conducted by telephone.

In extremely limited circumstances, in-person appointments are available. These appointments are limited to some situations where documents need to be witnessed, and are scheduled at our discretion. It is expected that government advice regarding social distancing and personal hygiene will also be strictly followed. You will need to provide a certification regarding your exposure to COVID-19 and the state of your health prior to your appointment being confirmed.

We appreciate that this remains a difficult time for all, and we thank you for making your contribution towards keeping us all safe.


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